Trusted Shops Help Center
All questions regarding your order at the online shop
I haven’t received my order / I have only received part of my order
I have received incorrect or damaged goods
The online shop failed to meet the indicated delivery time
I have authorised the parcel services to deliver a package in my absence and I can’t find it
How can I pay for my order?
My payment has not been received by the online shop
I would like to cancel my order
Who bears the return costs?
How can I return my order?
I haven’t received a return note from the online shop
The online shop doesn’t accept my cancellation
How long can I cancel my order at the online shop?
Information about my order
I haven’t received any order confirmation
Where did I order?
I haven’t received any refund from the online shop
I haven’t received any refund yet
The online shop has not reimbursed the return costs
The online shop has not reimbursed the shipping costs
I haven’t received a full refund
The online shop has not refunded the payment method fees