Trusted Shops Help Center
All questions regarding your guarantees
My personal Trusted Shops Account
How can I change my e-mail address?
Can I merge different user accounts?
What is my personal account there for?
How do I get to my personal profile?
Claiming the guarantee – Providing feedback
How can I report a non-delivery or a non-refund?
How do I submit the documents necessary to support my refund application?
What does the guarantee cover?
Warranty: Replacement, repair, and exchange
Protection of software products
Protection of travels
Activation and validity
For how long is my guarantee valid?
How can I subsequently activate a guarantee?