If you have received a refund from your online shop but have been charged for the payment method you selected, please contact the online shop with which you placed your order first.
If you have activated a guarantee for your order, you can leave your feedback in your My Trusted Shops member area in case of dispute. To make sure that you don’t miss this deadline, you will receive an automatic e-mail notification before the guarantee expires.
A list of certified online shops with the corresponding contact data can be found here:
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