Sometimes there is confusion, because Trusted Shops, as a provider of trustmark, guarantee, and review system, is closely interwoven with the ordering process of many online shops. However, Trusted Shops itself is not an online shop and cannot, for example, provide a product service for the products ordered with an online shop.
This is how you find out which online shop you have ordered from:
- First, check the order confirmation you received from the online shop. You will find all information and contact details there.
- If you have secured your purchase with the Trusted Shops guarantee, you will also find information about your order in the guarantee confirmation e-mail and in your My Trusted Shops member area.
A list of the online shops certified by Trusted Shops with corresponding contact data can be found here:
Do you have any questions? Ask a question